Responsible gaming in New Zealand

Spinbetter New Zealand takes the issue of gambling addiction seriously and actively responds to the needs of players who may experience negative consequences from using the service. As a result, this may affect both the user experience on the Spinbetter website and mobile app, as well as other aspects of their daily lives.

Definitions

The following terms are used in this document:

• Account — a registered player’s profile.
• Service — any link to the Spinbetter website.
• User — a player over the age of 18.

Useful self-control tips from Spinbetter

The company in New Zealand recommends that players adhere to their personal standards of gaming activity and control their spending. To manage your gaming habits, consider the following tips:

• Set deposit limits and only play with funds you can afford to lose.
• Do not try to recoup your losses instantly.
• Set time limits for playing and take regular breaks.
• If you feel an irresistible urge to play, choose demo versions that do not use real money.

Support from the company

To combat the problem of gambling addiction, the company is taking several steps and offering various forms of support:

• Informing users about the possible risks of excessive use of the website or mobile application.
• Protecting minors from accessing the site.
• Providing opportunities for self-exclusion and temporary account blocking.
• Setting limits on gaming activity.

The significance of addiction

To identify early signs of gambling addiction, users are periodically asked to answer the following questionnaire. Please answer the questions honestly with ‘yes’ or ‘no’:

• How often do you play?
• Do you play for too long or spend too much money?
• Do you miss appointments or work because of gambling?
• Do your family members disapprove of your gambling habits?
• Do you feel very disappointed when you cannot gamble?
• Do you overlook your failures?
• Do you feel irritated after an unsuccessful gambling session?
• Have you ever gambled with credit or borrowed money?
• Have you considered breaking the law to finance your addiction?
• If you answered ‘yes’ to three or more questions, you should consult a doctor for further diagnosis.

Self-exclusion

If a player wants to permanently restrict access to the casino or has been recommended self-exclusion by a doctor, they must send a request by email to the company in New Zealand. Employees will then block or delete your profile.